A three-part thought leadership series for the travel division of Trustly, a Swedish fintech company founded in 2008 focused on open banking and innovating beyond the card (and the dominance of Visa and Mastercard). Designed to bring to life two proprietary industry surveys conducted pre- and mid-pandemic, and to position Trustly as a leading voice in the conversation about the seismic shocks hitting the travel and airline sector in 2020 and beyond.

The second report in the series was designed to shift the narrative from a macro perspective on the travel sector, to looking at the pandemic specifically through the lens of the primary — payments leaders in airlines and OTAs. What was particularly important here, was bringing in some diverse voices outside of the Trustly organisation. Key themes explored in the editorial include:

• Payments as a commercial driver
• Shifting consumer expectations
• The changing ways we pay
• Influencing traveller choice
• Travel’s defining digital moment
• Rethinking risk
• New payment needs
• Cost vs. customer experience

⬇️  Download the report here.